Types of Non Surgical
Different kinds of non-surgical and non-invasive techniques are available.
Dermal Fillers, Botox, Laser Treatments, Carboxytherapy, Thread Lift
Different kinds of non-surgical and non-invasive techniques are available.
Dermal Fillers, Botox, Laser Treatments, Carboxytherapy, Thread Lift
PRIVACY NOTICE FOR WEBSITE USE
This policy governs the use by Hotaki Cosmetic Dermatology or one of its subsidiaries or Affiliates (“we/us/our“) of your (“you/your/yourself“) data which is available to us in connection with your use of this website (the “Site“).
We collect information to process your order, deal with your queries, guide and enhance your online experience, supply you with information in which you have expressed an interest and for record keeping. We are committed to protecting your privacy and will only use your information in accordance with the Data Protection Act 2018.
You have the option at login, to elect not to receive marketing information (from us, our business partners or selected third parties) and also to tag your account as non marketable to prevent exchange of the data collected with third parties.
At any time you can change these options by editing your account details/emailing customer services.
DATA COLLECTED & PURPOSE OF COLLECTION
When you log in we collect name and address, telephone, email address, user name and password. This provides us with default details for your order processing and sets up security (so viewing of your account details, designs and order history is password protected).
To help you choose the right product and design to suit your purpose we ask you to make selections and choices. Only the design details are collected if you choose to save the details or place an order.
When you place an order we allocate you a customer number, capture order details, invoicing address and credit card details to process and fulfil your order. Invoicing address is retained so you do not have to enter them again. Order details are retained so you can view your order history.
You acknowledge that many parts of the service provided on the Site may be provided by third-party service providers and not by us (for example, see section 8 below). You consent to us transferring your information to such third-party service providers for the purposes of dealing with your queries, orders and for record keeping.
When you enter credit card details you are in communication over a secure link with the Stripe merchant system (or such other financial system as may be used, from time to time). It retains details of the credit card transaction. You must enter the details for each purchase for security reasons.
To assist you with your promotions and marketing and tailor our service to your needs we will ask you for feedback, about you and any products or treatments you may require. Supply of this information is optional and not mandatory. All this data will be stored so we can effectively meet your needs.
You are entitled to ask for a copy of the information held about you at any time by contacting us. We may charge a small fee for this.
The Site has numerous security measures in place to protect the loss, misuse and alteration of information under our control, such as passwords and firewalls. We cannot, however, guarantee that these measures are, or will remain, adequate. We do take data security very seriously and will use all reasonable endeavours to protect the integrity of the information you provide.
Access to your account data is password protected. You must keep all passwords confidential and not disclose or share them with anyone. You are responsible for all activities that occur under your passwords. You must notify us in the event you know or suspect someone else knows your passwords. If we have reason to believe there is a breach of security or misuse of the Site, we may require you to change your passwords or we may suspend your account without notice.
Our Site may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check such policies before submitting any information to these websites.
Credit card details are processed by a secure server (see section 8 above).
WHAT ARE COOKIES?
Please note that cookies can’t harm your computer. We don’t store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you’re browsing. Each browser is different, so check the ‘Managing cookies’ information below of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.
We’re giving you this information as part of our initiative to comply with relevant legislation, and to make sure we’re honest and clear about your privacy when using our website.
COOKIES WE STORE
Here’s a list of the main non-functional cookies we use, and what we use them for:
Cookie: Google Analytics
Name: _utma _utmb _utmc _utmz test_cookie
Purpose: These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
FURTHER INFORMATION ABOUT COOKIES
If you’d like to learn more about cookies in general and how to manage them, visit aboutcookies.org (opens in a new window – please note that we can’t be responsible for the content of external websites).
When you visit our sites you may notice some cookies that aren’t related to w3p. If you go on to a web page that contains embedded content, for example from Google, you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
Some of the business partners that may set cookies on w3p sites include:
Cookie: Google Maps
Name: PREF NID
Purpose: These are Google Maps third party cookies, which are unique identifiers to allow traffic analysis to Google Maps.
If you take the opportunity to ‘share’ content with friends through social networks – such as Facebook and Twitter – you may be sent cookies from these websites. We don’t control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.
If cookies aren’t enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won’t be able to add products to your basket and buy them.
TO ENABLE COOKIES
If you’re not sure of the type and version of web browser you use to access the Internet:
HOW TO CHECK COOKIES ARE ENABLED FOR PCS
Microsoft Internet Explorer 6.0, 7.0, 8.0
HOW TO CHECK COOKIES ARE ENABLED FOR MACS
Microsoft Internet Explorer 5.0 on OSX
Safari on OSX
Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option
Click on ‘Security’ then ‘Accept cookies’
Select the ‘Only from site you navigate to’
Mozilla and Netscape on OSX
Click on ‘Menu’ at the top of your browser window and select ‘Settings’
Then select ‘Preferences’, select the ‘Advanced’ tab
Then select ‘Accept cookies’ option
All other browsers
Please consult your documentation or online help files.
BANNER ADVERTISING ON OTHER WEBSITES
This type of advertising is designed to provide you with a selection of products based on what you’re viewing. The adverts may highlight alternative styles and colours as well as products from other categories deemed relevant to your browsing history. The technology behind these adverts is based on cookies. Find out more about cookies, and why and how we use them, via the ‘What are cookies’ section above.
COMMENTS OR QUESTIONS?
PRIVACY NOTICE FOR OUR PATIENTS/SERVICE USERS
HOW WE USE AND SHARE YOUR INFORMATION TO HELP YOU
We need to keep a record of the care you receive to ensure that:
We have a duty to:
If you wish us to, and it is practical, we will discuss and agree with you what we are going to enter on your record and show you what we have recorded.
IDENTIFYING YOU AS AN INDIVIDUAL
We have many patients/service users with similar names so it vitally important for all patients/service users to be properly identified as individuals. In order to be absolutely sure that you have been correctly identified we may ask you for a number of pieces of information. Suitable items include:
HOW YOU CAN HELP US TO KEEP YOUR HEALTH RECORD ACCURATE
HOW NEVERAGE ADVANCED AESTHETIC CLINIC LIMITED USES YOUR CONTACT DETAILS
We take your privacy seriously so please let us know how you want us to contact you.
If you have an urgent question or feel unwell after going home after treatment contact the clinic via text message on 0044 7411661001 (Monday-Saturday 10:30AM to 8PM) or an emergency service e.g. 111 NHS emergency service or 999 for life threatening conditions by telephone. Alternatively you can email to email@example.com
HOW YOUR RECORDS ARE KEPT
Our guiding principle is that we hold your records in strict confidence.
NeverAge Advanced Aesthetic Clinic Limited is registered under the Data Protection Act 2018. It abides by the law and observes good practice in maintaining confidentiality and appropriate information security.
We will fulfil its obligations under this Act to the fullest extent, including ensuring that the following eight principles governing the processing of personal data are observed.
Information about you and the services you receive may be held in a number of formats and will be kept for the specific retention periods outlined by the relevant professional bodies. We use secure electronic systems to store user records, images and details of prescriptions. Patient data held on paper or disk will be processed in accordance with the Data Protection Act and destroyed using secure documented procedures after the time periods set out by the Department of Health.
HOW YOUR RECORDS ARE USED
We use your records to:
We may remove your name and other details that could identify you so that we can use the information in your record anonymously to:
Wherever possible, we anonymise your data or use a quasi- identifier such as a patient number.
SHARING YOUR HEALTH RECORD
NeverAge Advanced Aesthetic Clinic Limited has a designated Information Lead/Data Protection Officer who is responsible for protecting the confidentiality of patient information and making sure that information is shared where this is appropriate.
To make sure you receive all the care and treatment you need, we may need to share the information in your health record with other staff and organisations. This could include:
Note that anyone who receives information from us also has a legal duty to keep it confidential.
We may also share information that identifies you where:
Sometimes we have a legal duty to provide information about people; examples are reporting some infectious diseases, and when a court order instructs us to do so. Records may also be shared without the patient’s consent in exceptional situations, such as to safeguard adults or children.
SHARING YOUR RECORDS OUTSIDE THE EU
If your permanent address is outside the EU, or your treatment is continuing outside the EU, we may send details of your treatment to individuals based outside the EU specifically to promote your ongoing care. This would normally be the doctor who referred you to us for treatment. If you wish, we can give you the documents so that you have physical control over this information.
In the usual course of our business, we may use third parties to process and store your data on our behalf. We normally store your data on secure servers in the European Economic Area (EEA). Such processing is subject to contractual restrictions with regard to confidentiality and security in addition to the obligations imposed by the Data Protection Act 1998.
Exceptionally we may make use our suppliers are based outside the EEA for processing and storing your data. We have strict controls over how and why your data can be accessed. By submitting your personal data, you agree to this.
Where necessary we may transfer personal information overseas for processing to support the long- term effectiveness of treatment and monitor patient outcomes. Personal information will be processed in this way where it is not possible to achieve this purpose with the use of anonymised or pseudonymised information only.
HOW CAN I STOP MY INFORMATION FROM BEING SHARED?
NeverAge Advanced Aesthetic Clinic Limited acts to provide information principally for other health and social care professionals who have requested this since they require further detailed investigations on their patients/service users. So naturally we will normally need to share this information with your doctor who has referred you to our service.
If you do not want us to share your information with your GP, other healthcare providers or carers, please tell the team looking after you. But please note that not sharing your information may affect the care that can be provided for you.
You have the right to request that your confidential information is not used beyond your own care and treatment and to have your objections considered. Where your wishes cannot be followed you will be told the reasons including the legal basis. You may at any time withdraw any consent you have previously given to us to process information about you.
If you wish to exercise your right to opt-out, withdraw consent to use your information, or to speak to somebody to understand what impact this may have, please discuss your concerns with your professional, or email us typing ‘Opt Out Request’ in the subject line of the email.
YOUR LEGAL RIGHTS
NeverAge Advanced Aesthetic Clinic Limited is the Data Controller of the data it holds about its patients/service users and staff.
You have the right to confidentiality under the Data Protection Act 2018 (DPA), the Human Rights Act 1998 and the Common Law Duty of Confidentiality. The Equality Act 2010 may also apply.
You have the right to know what information we hold about you, what we use it for and if the information is to be shared, who it will be shared with.
You have the right to apply for access to the information we hold about you. Other people can also apply to access your health records on your behalf. These include anyone authorised by you in writing (such as a solicitor), or any person appointed by a court to manage your affairs where you cannot manage them yourself. Access covers:
OBTAINING A COPY OF YOUR RECORD
If you wish to apply for access to the information we hold about you:
Hotaki Cosmetic Dermatology is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
We recommend that all patients are seen at some point during the consultation process alone with our clinician, to ensure patients are free to express any concerns or worries in their own words and without fear of coercion or threat from any accompanying individual. However, all patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required.
Regardless of gender of the patient or clinician, you will be offered the option of having an impartial observer (chaperone) present for any intimate examination. Our trained staff routinely undertake this role and will:
Your healthcare professional may also require and request a chaperone to be present for certain consultations in accordance with our chaperone policy.
Further information about data protection issues is at:
Information Commissioner’s Office (ICO)
The Information Commissioner’s Office
Helpline: 08456 30 60 60
If you disagree with any part of these terms and conditions, please do not use our website under any circumstances.
In choosing to use this website, you are deemed to have read and agreed to the following terms and conditions:
The content of the pages of this website is for your general information and use only. It is subject to change without notice, and is the property of Hotaki Cosmetic Dermatology. This website contains material which is created for, owned by or licensed to us. This material includes, but is not limited to: the design, layout, look, appearance, graphics and website copy. Reproduction of any content on this website is prohibited, other than if written consent is provided by Hotaki Cosmetic Dermatology for you to share this content.
To the fullest extent permitted by law, Hotaki Cosmetic Dermatology excludes all representations and warranties relating to our website and its contents. The Company also excludes liability for all content which is or may be provided by any affiliates another third party.
Hotaki Cosmetic Dermatology excludes all liability for damages arising out of or in connection with your use of this website and our services. This includes: direct loss, loss of business or profits, damage caused to your computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
Please note that all exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Hotaki Cosmetic Dermatology not be liable for any damages, including, without limitation, those resulting from lost profits, arising from the Client using this website. Neither we, nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. In using this website, you acknowledge that such information and materials may contain inaccuracies, discrepancies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It will be your own responsibility to ensure that any products, services or information available through this website meets your specific needs.
Hotaki Cosmetic Dermatology will make all reasonable efforts to provide you with access to the website 24/7, without interruptions. However, from time to time you may experience disruptions which will be due to essential maintenance or problems beyond our control. These problems may involve suppliers, the Internet, communications, your own computer/device or software failures. For this reason, we do not warrant that the website will be available continuously and Hotaki Cosmetic Dermatology shall not be liable for any downtime or disruption in website availability.
You may not create a link to any page of this website without our prior written consent from Hotaki Cosmetic Dermatology.
There may be some external links within the content of this website. Opinions expressed or material appearing on such websites through the links are not always shared or endorsed by us, and should not be regarded as so. These links are provided for your convenience to provide further information. We have no responsibility for the content of the linked website(s).
Hotaki Cosmetic Dermatology
First Floor 69 Harley Street
No waiver of any of the provisions of this or any Agreement shall ever be effective unless it is stated otherwise in writing by Hotaki Cosmetic Dermatology.
The laws of England, Scotland, Northern Ireland and Wales govern these Terms and Conditions.
By using this website, you consent to these terms and conditions without any disputes.
Unauthorised use of this website may be a criminal offence or give rise to a claim for damages from the Company.
Your chosen use of this website demonstrates your understanding, agreement to and acceptance of these terms and conditions.
Any treatments booked via the website are subject to the following terms & conditions:
All treatments are subject to assessment by the practitioner and will depend on your suitability for the treatment.
All offers, gifts and discounts are subject to clinic availability as well as assessment by the practitioner.
All treatment courses must be paid in full prior to starting your treatment programme. All treatment courses have an expiry date of 6 months from the date of purchase and must be redeemed prior to the expiry date or will be invalid unless you can provide a medical letter to support the extension of any treatment courses.
We have a no refund policy on all treatments and products.
Any deposits made via the website are subject to the following terms & conditions:
A minimum of £100 consultation fee is taken for all appointments. The consultation fee can be deducted from the cost of a treatment only, your fee is not refundable. Where the appointment is complimentary, we will still take the relevant deposit to reserve the appointment at the time of booking, and refund the deposit upon attendance to your appointment.
We require 48 hours’ notice to change or cancel an appointment to avoid your deposit being forfeited. This can be arranged by texting us on +44 (0) 7411661001 or email to firstname.lastname@example.org. Any bookings made within 48 hours of the appointment date and time are subject to the same terms as described above.
If you are more than 15 minutes late for your appointment, we may not be able to see you. This is because we aim to ensure that our services run smoothly.
We reserve the right to refuse treatment at the clinics discretion.
Only patients over 18 are allowed on the premises.